At Gemeaning, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

Returns

Eligibility for Returns

To be eligible for a return:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, unopened, and in their original packaging with all original tags and accessories included.
• Proof of purchase or your order number is required.

The following items are not eligible for return:

• Perishable goods
• Customized or personalized products
• Gift cards
• Final sale or clearance items
• Any item that has been used, damaged by the customer, or returned without its original packaging

Please check individual product descriptions for any product-specific return conditions.

How to Start a Return

To initiate a return:

1. Contact our customer support team at service@gemeaning.com or call +86 13574114930.
2. Provide your order number and the reason for your return request.
3. If your request is approved, we will provide return instructions and a Return Authorization (RMA) if required.

Please do not send products back without contacting us first.

Return Shipping

Unless the item is damaged, defective, or we shipped the wrong product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Return & Refund Timeline

• Return Window: Within 30 days of delivery
• Refund Processing: Within 10 business days after the returned item has been received and approved
• Restocking Fee: None
• Return Method: By mail
• Return Shipping Label: Customer's responsibility (unless the return is due to our error)
• Currency: USD (United States Dollar)

Refunds

Refund Processing

After receiving and inspecting your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 10 business days and credited to your original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Partial Refunds

Partial refunds may be granted if:

• The returned item is not in its original condition.
• The item is damaged or missing parts for reasons not caused by Gemeaning.
• Only part of an order is returned.

Non-Refundable Items

The following items are not refundable:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Shipping charges (except when required by applicable law or if the return is due to our error)

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company or payment provider, as processing times may vary.
• Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

To request an exchange, please contact us at:

Email: service@gemeaning.com

Phone: +86 13574114930

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will work with you to provide a replacement or refund where appropriate.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Gemeaning

Address:
No. 97 Xindian Road, Xianfeng Subdistrict, Tianxin District, Zone A, 6th Floor, Building 101, Phase III Factory, Hunan Wutian Pharmaceutical Co., Ltd., Changsha, 410000, China.

Email: service@gemeaning.com

Phone: +86 13574114930

Customer Support Hours:
Monday – Friday
8:30 a.m. – 5:00 p.m. (Beijing Time, GMT+8)