FAQs

When will my order ship?

Orders are processed within 1–3 business days (Monday–Friday). Orders placed on weekends or holidays are processed on the next business day.

How long does delivery take?

Delivery within the United States typically takes 3–7 business days after shipment. Total estimated delivery time is 4–10 business days.

Do you offer free shipping?

Yes. We offer free shipping on all U.S. orders.

How can I track my order?

Once your order ships, you'll receive a tracking email. Tracking information may take 24–48 hours to update.

Can I cancel or change my order?

Please contact us as soon as possible at service@gemeaning.com. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has started.

What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, in their original packaging, and include proof of purchase.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or we shipped the wrong product.

When will I receive my refund?

Approved refunds are processed within 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and photos of the item. We'll arrange a replacement or refund where applicable.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major debit and credit cards. All payments are processed through secure, encrypted payment gateways.

Is my payment information secure?

Yes. All transactions are protected with SSL encryption and processed according to PCI-DSS security standards. We do not store your credit card information.

How can I contact customer support?

Email: service@gemeaning.com
Phone: +86 13574114930